In addition to providing a range of installation and maintenance services within the Private Networks sector, RJ Power Networks offers a dedicated emergency call out service, providing cover to commercial and industry duty holders and end users nationally, 24 hours a day, 365 days a year.
Often triggered by a sudden loss of supply, clients can contact RJ Power Networks and request the team to attend a call out to investigate, provide feedback on and rectify a variety of problems, caused by factors such as the development of faults and problems arising from a previous lack of adequate maintenance on existing equipment. Repair work can range from installing a new circuit breaker or replacing cables, right through to replacing whole switchboards or carrying out new switchgear installations.
RJ Power Networks responds quickly and efficiently using a combination of internal skills and expertise as well as engaging and working closely with members of their trusted supply chain, in order to restore supply as quickly as possible. Safety is always the priority and the first action for the team is to follow their emergency response processes to make any faulty or damaged equipment safe before carrying out detailed investigations, fault testing, and high or low voltage fault repairs.
The team is able to take ownership of the whole process – identifying the problem, seeking the resolution, acquiring any equipment that is needed, installation, commissioning and testing. For any emergency call out, as with planned works, a report is then provided to the client to confirm what has taken place and includes any recommendations for future works or maintenance activities to protect the ongoing supply going forward. For example, the Networks team may be able to implement a short term measure to restore supply faster but there may be a need to implement a longer term solution at a later date.
The team has continued to see an increase in emergency call outs and has received some excellent feedback from clients – including being described as a “great team to work with – professional, extremely helpful and demonstrating a proactive approach.”
You can click on these individual links to learn more about the services RJ Power Networks offers, including HV Distribution Works, HV and LV Distribution Equipment Maintenance, and Switchgear and Substation Assessments, and to learn more about the business and its approach you can also click here.